PREAMBLE These Rules are issued by Winsta Technologies Limited, a company duly registered in Zambia and licensed by the Betting Control and Licensing Committee under the Ministry of Finance of the Republic of Zambia, pursuant to the Gaming and Betting Act No. 12 of 2022. The Company is authorized to conduct special games of chance through electronic means under License No. 0001150, valid from 10th March, 2025 to 10th March, 2026.

 

 

I BASIC PROVISIONS

 

Article 1.
 These rules govern the organization of games of chance, i.e., internet games of chance, and they contain provisions on the organization of games, procedures and conditions for participation in the game, informing players about the rules of the games, responsibility of the organizer, conditions and procedures for player registration, the way to use the registration account as well as other matters of importance for organizing games of chance through means of electronic communication.

Special games of chance are organized by the Company Winsta Technologies Limited, Plot no. A569 Great North Road, Mandevu, Lusaka, Lusaka Province (hereinafter the organizer), duly licensed in Zambia.

 
Article 2.
 Contractual relations between the organizer and the player come into force upon the conclusion of the registration through which the player accepts these Rules. This contractual relationship is concluded for an indefinite period of time and each contractual party can cancel it. These rules are binding on the organizer and the player and they are obliged to fully comply with them.

 
Article 3.
 These Rules, legal and sub-legal regulations governing the area of games of chance, form the entire legal framework for organizing and participating in special games of chance through means of electronic communication.

 The organizer undertakes to ensure the implementation of all rules of social responsibility and responsible gaming in accordance with the law in organizing special games of chance through means of electronic communication, especially in the area of:

 

Protection of minors

 Prevention of addictive behavior and promotion of responsible gambling (including display of responsible gaming messages, availability of self-exclusion forms, and contact details of support organizations)

 

Data protection and privacy

 Prevention of money laundering and the financing of terrorism in line with the Financial Intelligence Centre Act No. 46 of 2010 and the Prohibition and Prevention of Money Laundering Act

 Compliance with Know Your Customer (KYC) obligations using national databases (e.g., Smart Zambia/NAPSA)

 

II DEFINITION OF TERMS

Article 4.

The means of electronic communication is a personal computer (fixed or portable), a mobile device (telephone, tablet computer, etc.) and other devices that enable electronic communication between the players and the games offered by the organizer.

Organizer's website. It refers to all programs, files, data or other content on www.betin.online (hereinafter referred to as the site), i.e. content related to other sites that the organizer subsequently publishes with the same intention, which are designed to help players perform a task or enable the player to participate in games of chance through means of electronic communication.

The organizer`s information system is the computer system of the organizer with which the game is organized and includes hardware, operating system and application software support.

Organizer: organizer of special games of chance through means of electronic communication.

Player/participant: a natural person who, following the prescribed application procedure, participates in games of chance via means of electronic communication, who has accepted these Rules, meets the legal requirements for participation in games of chance and who participates in the same by investing.

Registration account (user account) of the player: The registration account of the player is a personal electronic account opened by a natural person (hereinafter referred to as the player) on the organizer's application, which enables the player to participate in games of chance through means of electronic communication, and whose access is protected by a username and player password.

Registration account: is the unique registration account of the player assigned by the organizer in the central arrangement system. All financial transactions and game transactions are recorded within the registration account, as well as all data and parameters that the player submitted during registration or subsequently changed.

Session: the set of activities and communications that take place between an authorized player and a game system in the time interval between the player logging in to the system and the player logging out.

Software: a set of instructions, programs and procedures directed to the computer's processor, on the basis of which it performs specific operations.

Username: is the player's name which represents a unique combination of characters under which the player is registered in the system and together with the password is used to access the game system.

Password: is a combination of numbers and letters known only to the player and represents the confirmation of the player's identity when accessing and using the event system, which the player chose when registering on the site.

The player's e-mail address is a valid, personal e-mail address of the player that is entered in the player registration application (hereinafter referred to as e-mail address).

Current account is a player's transactional bank account into which withdrawals are made from his registered account.

Customer service is a player support service provided by the organizer in accordance with the instructions.

Bonuses: represent funds for the promotion of games awarded by the organizer to the player's account. Using the bonus obligates the player to accept the terms of use specified by the organizer.

 

III PLAYER REGISTRATION

Article 5.

Only an adult can register and play via electronic means of communication. The organizer has the right to request proof of the player's age at any time, as well as to check the information obtained at any time. The account may be blocked if the documentation is not sent to the organizer in a timely manner or if the sent documentation is considered inadmissible.

 

Virtual player registration process

Article 6.

Player registration is the process of downloading and storing player data on the basis of a contract concluded through the organizer's website, which is in accordance with the aforementioned laws. During the registration process, the player is obliged to accurately fill out the application form with the data required by the organizer:

 - User data: name, surname, phone number, password, password confirmation;

- Data for participation in the game: acceptance of the rules and valid privacy regulations, by marking the box provided for that, that he has read and accepts the Rules for organizing games of chance through means of electronic communication and the applicable privacy regulations.

Personal data are: date of birth and contact phone number.

 In addition to the application form, the player is obliged to fill out a statement on the status of an official. After confirming the completion of these data, the player is sent a verification notice with an activation link, and by clicking on the same, the player successfully verifies data and completes the registration process.

At the request of the organizer, the player is obliged to submit a copy of personal documents via the upload option on the player's profile. The organizer will confirm the receipt of the documents that have been sent and will perform all the required checks to confirm that the data provided during the online registration is in accordance with the documents sent.

If it is established that the aforementioned registration conditions are not met or cannot be met, or that the given information is not or is no longer accurate/true/complete/updated, the organizer reserves the right to refuse to open and close the player's account.

Minors are not allowed to participate in online games of chance, and only natural persons over the age of 18 can create a personal account on the organizer's website.

 

Article 7.

The opening of multiple accounts by one player is strictly prohibited. The organizer reserves the right to, in the event of identifying such accounts, terminate the disputed accounts and cancel all games and transactions from those accounts.

 

Article 8.

By registering the registration order, it will be considered that the player has accepted these Rules, and that he has fully and unconditionally accepted all the conditions for participating in games of chance via means of electronic communication, the player's privacy protection measures applied by the organizer, the right of the organizer to cancel certain transactions or suspend registration order in the event that it is determined that the player violates these Rules, the right of the organizer to, in order to prevent any fraud, money laundering or other similar illegal behavior, collect, process and register in its databases all information related to the way of playing, personal data and funds on player's registration account.

 

IV MANAGEMENT OF REGISTRATION ORDER

Access and use of the registration order
Article 9.

The player accesses his account by entering a correct virtual name (username) and a password known only to him. The player is obliged to keep his user data and bears responsibility for the material and non-material consequences of disposing of the user account as well as for its misuse by unauthorized persons. The player accepts and guarantees that he will use the organizer's interactive gaming system in accordance with the positive legislation, as well as that he will not pay funds acquired through illegal activities, i.e., perform transactions for which he is not authorized. The player undertakes to immediately notify the organizer at the official contact e-mail address in case of any unauthorized use of the password or in case of any other breach of security. In the event that the data registered on the account in the organizer's database is not correct, the organizer reserves the right to cancel all current games, block or close the account and suspend all payments pending the outcome of the anticipated investigation and the determination of possible damages. In addition, the organizer reserves the right to retain the funds paid to the player's account in the name of damages that the organizer suffers as a result of the violation of this rule. After registration, the player is automatically and free of charge opened a registration account through which all monetary transactions take place.

Balance of the registration account
Article 10.

The player has an overview of all transactions on the registration account: payment/withdrawal, marked by time, transaction methods and amounts. The player, through his registration account, performs activities related to payment requests, payout of funds to the account of the registration order. The player is obliged to check the balance of the registration account every time he accesses the organizer's application. In the event of any inconsistency between the balance of the registration account and the player's record of transactions, the player is obliged to notify the organizer urgently, without delay, in order to reconcile the balance and take any necessary protective measures.

Payment to the registration account
Article 11.

 

The registered player makes payments for participating in online games of chance electronically so that they are visible immediately after payment, cashless, through cashless operations, his bank account or card for cashless payment (credit or debit card), through electronic transfers or special accounts opened in to the bank, as well as in another way prescribed by law that enables electronic transactions. Payments as well as payouts to players' accounts can only be made if the player is registered. The use of the account by the player is limited exclusively to his participation in online games of chance available on the organizer's website and excludes any other use, in particular the use of the same bank account. The use of the account and payments to the player's record account must be in accordance with the applicable law on games of chance. The player can deposit money for the purpose of the game to the user's account: in cash, with supported payment cards and via standard or internet bank payment. The player disposes of the paid funds after they are recorded in the player's user account. When transferring funds to the user's account, the organizer does not charge fees. When paying with supported bank cards, the organizer does not collect card data, but only records executed and unexecuted transactions by card type and payment amount. The operator of online games of chance is obliged to check and confirm the player's registration, confirm the player's game, check the security and internal procedures related to the player's account and ensure that the rules related to the game are applied in accordance with the law. Once the player's request has been verified, payments made by credit card or another payment method will be made immediately, if there are no technical problems.

 

Game payments from the registration account and payout of winnings to the registration account
Article 12.

A player can only deposit the funds he has in his registration account. By confirming the payment of the game, the player automatically participates in the game. Each payment is recorded as a financial transaction, which reduces the player's account balance. Any winnings are recorded by the application on the player's account. The organizer does not charge a fee when paying the winnings to the player's account. The organizer reserves the right to correct the financial transaction of the winnings paid to the player's record account if the payment was made due to a technical error or an incorrectly recorded result, and then return the incorrectly recorded funds.

 

Payment from the registered account
Article 13.

Only the funds that are available for payment can be paid out from the player's registered account. Payment is made for the player's request (reservation of funds) from his registered account in cash at the organizer's selected cash desk or to the player's current account. During a day, a player can book only one withdrawal transaction from the registered account.

If the player wants the funds from the registered account to be paid to his personal current account, he is obliged to enter the exact number of the current account to which he wants the payment to be made in the registration field of his user account before submitting the payment request. Participants are required to enter only their current account number in the registration field, i.e., it is forbidden to enter other people's current account numbers.

The player is obliged to submit proof of ownership of the current account at the organizer's request, and the organizer is authorized to verify the match between the current account and the player's identity in another way.

The organizer bears no responsibility in the event of a player's error when entering the current account number, or due to an error for which the bank through which the funds are transferred is responsible.

The player can change the current account during the validity of his registration order, but the payment will always be made to the account specified in the registration field when submitting the payment request. A player can have only one active current account at any time, to which funds will be transferred.

 From the moment of submission of the player's request for payment to his current account, the required funds for payment are reserved on the player's user account, and the player cannot dispose of those funds until the moment of transfer of funds to his current account. The transfer of funds from the registered account to the player's current account is carried out at the moment of bank confirmation that the funds have been transferred.

The player's funds reservation period described in the previous paragraph, that is, the funds transfer period from the submission of the player's request to the realization of the transfer to his current account, depends exclusively on the bank through which the funds are transferred and the organizer does not bear any responsibility for the duration of the funds transfer.

The details of the player's current account are used exclusively for the payment of funds from winnings. The organizer has no possibility of disposing of the funds on the player's current account.

The organizer reserves the right to correct the financial transaction of the winnings paid to the player's record account if the payment was made due to a technical error or an incorrectly recorded result, and then return the incorrectly recorded funds.

In case of withdrawal of the entire or partial amount immediately after payment, the organizer reserves the right to charge administrative costs in the amount of 10% of the payment amount.

  

Article 14.
-Applicable Tax rates on betting and Gaming income in the hands of the recipient who receives net of tax (WHT)  are shown below in the table.This is in accordance with current tax laws of Zambia.

Type of Game	Tax Rate
1. Online Casino Live Games	20 percent of gross takings
2. Online Casino Machine Games	35 percent of gross takings
3. Casino Games (Brick and Mortar)	K5,000 per table
4. Online Lottery Winnings	35 percent of net proceeds
5. Lottery Winnings (Brick & Mortar)	15 percent of net proceeds
6. Online Betting	25 percent of gross takings
7. Betting (Brick and Mortar)	15 percent of gross takings
8. Gaming Machines	K500 per machine

 

 V USER ACCOUNT

Article 15.

In the application, the organizer will provide the player with an overview and the possibility to change the settings of the registration account through the following forms: personal data (only the player's contact phone number and password can be changed), limits and self-exclusions.

The organizer will send the player an e-mail with a notification about the recorded change and a link to activate the change, if necessary, during each data change.

The player is responsible for all transactions made through his account and any person who presents himself on interactive communication channels by entering the correct username and password is considered credible, and all monetary transactions made in this way will be considered valid by the organizer and will not accept cancellation requests transaction under any conditions.

 

VI USER DATA

Article 16.

User data includes the player's personal data and the data for participation in the game specified during registration or their subsequent changes. In case of changes to user data, the player is obliged to notify the organizer without delay using the organizer's application. Otherwise, he is responsible for all omissions or damage caused by the organizer's lack of notification. In case the player has forgotten his password and requests to change it, the organizer will send an e-mail with a link to enter a new password.

The organizer reserves the right to require the player to change his password if he considers that it is no longer secure enough.

The organizer does not accept any responsibility for any loss or damage that the player suffers as a result of unauthorized use of his data by a third party, even without the player's knowledge.

 

VII PLAYER PERSONAL LIMITS (LIMITS) – SELF-EXCLUSION

Article 17.

The organizer will provide a form on the application for the player to set personal game limits, more precisely limits for deposit payments on a daily, weekly or monthly level. The deposit payment limit represents the highest possible total amount of all deposit payments in a given time period.

Self-exclusion, including permanent exclusion, occurs if the player sends a request to the organizer and fills out the required forms. During the self-exclusion period, the player will be able to manage his user account to a limited extent, that is, he will not be able to pay for games. Winnings from games paid before and realized during the self-exclusion period will be recorded on the player's user account.

 

VIII HISTORY OF TRANSACTIONS

Article 18.

The organizer allows the player to view the transaction history with the amounts of deposits, withdrawals and winnings. The player has the ability to filter data from his history.

  

Article 19.
Responsible Organization The organizer undertakes to implement player protection measures and standards within the framework of legal regulations and its own principles of responsible organizing. Only adults are allowed to participate in games of chance.

 

Additional measures include:

• Permanent access to responsible gambling messages on the website 
• Easy access to self-exclusion forms 
• Availability of a helpline and support resources 
• Advertising limitations targeting only verified adults

  

X SUSPENSION OF DISPOSAL OF THE PLAYER ACCOUNT

Article 20.

The organizer reserves the right to temporarily or permanently, without prior notice, even during the game itself, limit the player's disposal of the record order, deny any winnings and declare all his games invalid in case of manipulation or fraud, as well as in case of violation of the provisions of these Rules, i.e. positive legal regulations, if the player acts on behalf of another person, pays funds acquired through criminal or illegal activities, pays funds to transaction accounts that he is not authorized to use, or if it is established that the player has opened several record accounts contrary to the provisions of these Rules.

The player will be notified by e-mail about the suspension or closure of his account.

The organizer reserves the right to:

- Notify competent authorities, including authorities, of any player activities that are, or are suspected to be, illegal;

- Initiate any legal measures required or useful to stop the offense for which the player is accused and to remedy the damage suffered by the promoter or to recover any winnings that may have been paid to the player subsequently or immediately because of the offense he was accused of.

Temporarily restricting the disposal or completely suspending the disposal of the player's record account will be lifted if and/or when the reasons for their introduction cease to exist.

 

XI CLOSURE OF REGISTRATION ORDER

Article 21.

Closing the registration account is the player's exclusion from the organizer's system. The player submits the request to close the registration order in the form defined on the organizer's website. The user account can only be closed after the expiry of the payment period for already paid games. In the process of closing the record order, the player is paid the funds for payment and the funds paid in accordance with these Rules. Once a user account has been closed, the player can reopen it only by making a request through a defined form. The organizer reserves the right to close the player's user account if it does not meet the conditions prescribed by these Rules or the rules of individual games, and other positive legal regulations.

 

XII ACCEPTANCE AND PUBLICATION OF THE RULES

Article 22.

The player accepts these Rules on the organizer's website during the registration process. Acceptance of these Rules by the player is recorded in the user data of each registered player.

By accepting these Rules, the player consents to the collection of data from Art. 6. of these Rules and their processing for the purpose of participating in games of chance using interactive communication channels.

If the player does not accept the Rules, he gives up his registration in the organizer's system.

By accepting these Rules, the player consents to all future amendments, additions and changes to these Rules.

The organizer undertakes to publish each valid version of the Rules on its website.

Article 23.
Data Protection and Security The organizer will collect, process, and store player data exclusively for the purpose of participating in games of chance in line with the Data Protection Act No. 3 of 2021.

 

The organizer will: 

• Register as a data controller with the Data Protection Commissioner 
• Obtain player consent prior to processing personal data 
• Provide mechanisms to request deletion or correction of personal information 
• Notify players and relevant authorities within 72 hours in the event of a data breach

 

 XIV PASSWORD

Article 24.

The player undertakes to keep his password secret because it is known only to him, it is unknown and inaccessible to the organizer, and the player himself bears all the risk of its possible misuse.

 

 

XV PARTICIPATION IN GAMES

 General guidelines

  

Article 25. 

25.1. General information

Participation in the games is exclusively remote and is done through the site using the player's username and password.

The site can be accessed from any computer equipment, especially a PC, mobile phone or any other device with an internet connection. Some games may require certain game software to be loaded.

In order to connect to the site, the player understands and accepts that he must have appropriate hardware and software equipment, as well as an Internet connection that are compatible with the terms of service of the games offered by the site.

25.2. Games

The player participates in the game by making a payment from the registered account in a value that corresponds to one of the proposed roles. The player has a free choice of roles for each game within the minimum and maximum set by the organizer. Any stake payment is immediately recorded as a financial transaction that reduces the player's account balance.

If the player's account does not have enough funds for the selected bet, the player will not be able to participate in the game he has chosen.

The method of announcing the winnings is such that the game itself shows whether the player has won money/credits and what its amount is. Any winnings will be immediately credited to the player's account.

If the player himself interrupts the game in progress, i.e., before it ends, he loses the chance for any winnings. If the game is interrupted before the end due to technical problems, the player must immediately contact customer service. The organizer will analyze the flow of the game and the resulting technical problem, and then write a technical report taking into account the application of the rules of the game.

The technical report of the course of a given game will be the only evidence that will be taken into account for the assessment of loss or gain.

Instructions related to games offered by the organizer are subject to separate terms and conditions of use, which you can view in each game.

25.3.
Bonus The organizer prescribes the terms of use of individual marketing bonuses, which will be clearly published. Bonuses:

 Must not be misleading 

Must not encourage excessive gambling 

Cannot be promoted to minors 

Must be limited to one claim per verified user

 

XVI DESCRIPTION OF THE GAMES

Sports betting

Article 26.

These provisions regulate the organization of a special game of chance of betting via means of electronic communication (hereinafter referred to as betting) and they contain provisions on the organization of betting, conditions for participation in betting, the price of one combination, the deadline for receiving payment, fund winnings, publishing game results, winning payment deadline, player notification of betting rules, procedure in case of cancellation or change of the time of the offered event, responsibility of the organizer, business secrets as well as other matters of importance for organizing bets.

Betting via means of electronic communication is a special game of chance in which the organizer pre-determines events and odds for betting, and the player freely chooses signs that mark the outcome of the offered event or group of events on the electronic ticket - a form for participating in the game via means of electronic communication.

Betting is arranged continuously, according to defined terms and times, which are limited by time.

The organizer has the right to publish daily and change the betting offer, with new events or changes in coefficients.

After making a payment, players receive a confirmation of the paid electronic ticket, on which all elements of sports betting are clearly defined; coefficients, payment and eventual profit.

 

Article 27.

Provisions of these Rules are valid and apply to all bets, which can be organized in group and individual sports disciplines and in various other events which by their nature can be the subject of betting games.

The player can bet in the manner determined by the Rules on:

- Results of individual or group sports events

 - Certain event during the sports competition (number of goals scored, exact score, number of goals in the half and at the end of the game, who will score the first goal, which player/team will be the best scorer, in which half will more goals be scored, who will score more or less goals etc.)

- Success of participants in fun-sports competitions

- Other events that have a random character or have no known outcome in advance.

Betting that contradicts positive legal regulations and general moral principles is not allowed.

 

Article 28.

When betting, the following signs or types are used: 1, X, 2 or two signs 1 or X; 1 or 2 and X or 2.

The sign 1 indicates a victory for the home team, the sign X indicates a draw, and the sign 2 indicates a victory for the visiting team. In the event that the match that is the subject of the bet is played on a neutral ground, sign 1 refers to the first listed team in the betting list and sign 2 to the second listed team.

Double signs are signs that indicate two results at the same time: a sign 1 or X indicates a home win or a draw, a sign 1 or 2 indicates a home or away team win and an X or 2 indicates a draw or a away team win.

For certain types of betting, a number of symbols from 0 to 9, letter symbols M or V or combinations of these symbols, as well as other symbols, can be used, as indicated by the organizer in the list of sporting events.

The combination consists of a series of betting signs from paragraph 1, 2, 3, or 4 of this article. The number of characters in a sequence that makes up one combination ranges between the minimum and maximum number of sports events that the organizer has determined for betting, from the total number of offered sports events from the list of sports events for betting, which the player has chosen.

The system is a special way of forming the number of betting combinations, and the player is allowed to increase the total number of betting combinations by forming groups of events. The system is a set of several individual combinations on one ticket, which allows the player to bet on one rather than on several tickets, where it is possible to win even if not all events are hit (e.g. the 3 out of 5 system means that it is necessary to hit a minimum of 3 out of 5 events to achieve one winning combination). The player has the right to pay out the winnings if he correctly predicted at least one of the combinations on the ticket. One pair cannot be played twice in the same combination, unless specifically emphasized by special rules.

A fix is a mark used when playing the system to mark a certain event that will participate in all combinations chosen by the player.

Super pairs are separate matches that have different odds and codes compared to the same matches in the standard offer, but have a condition for the game. Head-to-head matches from the super pair group cannot be combined, and a maximum of one super pair can be played on a ticket, if the ticket contains at least 5 other matches without a super pair.

The player can bet on some of the following types of games offered:

1. Final outcome
2. Final outcome - combinations
3. Half time/end
4. Half time/end - combinations
5. Half time/end - exception
6. Half time/end with double chances
7. The outcome of the first half
8. The outcome of the second half
9. Double chance
10. Double chance in the first or second half
11. Double chance - combinations
12. Total goals (range of goals or exception)
13. Total goals in the first half
14. Total goals in the first half (range of goals or exception)
15. Total goals in the second half
16. Total goals in the second half (range of goals or exception)
17. Total goals - combinations of goals
18. Betin odds (or/or games)
19. Both teams score (GG/NG)
20. GG/NG - combinations
21. Team 1 (Home) scores goals
22. Team 1 (Home) scores goals – (range of goals or combinations of goals)
23. Team 1 (Home) scores goals in the first or second half
24. Team 2 (Away) scores goals
25. Team 2 (Away) scores goals – (range of goals or combinations of goals)
26. Team 2 (Away) scores goals in the first or second half
27. Outcome in the first half or final outcome (Any time)
28. Outcome in the first half or final outcome (Any time)
29. Double victory
30. Double win - combinations
31. Sure victory
32. A sure double victory
33. Final outcome with handicap
34. The outcome of the half with a handicap
35. Asian handicap (winner)
36. Asian half-time handicap (winner half-time)
37. The first to score
38. The first to score - combinations
39. More goals scored
40. Score more goals - combinations
41. Time of the first goal
42. Time of the first goal - combinations
43. Even/odd
44. Correct result
45. Correct score at half time
46. Total goals in the league
47. Total points
48. Total points at halftime
49. Total points team 1 (host)
50. Total points team 2 (away)
51. Final outcome and total points...

The aforementioned types of betting games apply to all sports, and different terminology specific to each sport may appear. Example:

- For hockey, terms such as first period, third period/end appear.

- For basketball, terms such as results per quarter, goals per quarter appear.

- For tennis/volleyball, terms such as first set, first game, total sets, games appear.

- Other sports with appropriate terminology.

In addition to the listed types of games, the organizer can offer other types and types of games for betting, for which there are appropriate rules:

- goes further for a team/competitor (1 or 2 is tipped for a team/competitor that has placed further in any sport, tournament, event or similar. Here, in addition to the regular part, overtime and possible penalties are taken into account, whereby one team / the competitor must go further- to the next stage)

 - Performance of the team/competitor (1 or 2 is tipped for a team/competitor who achieved some performance greater or less than the given limit: goals, baskets, hits, assists, points, points, etc.)

- Long-term sports bets - for the winner or for the placement at a sports event/competitor in a particular sports event (typed as game type 1 for a sports event/competitor who we believe will be the winner of an event or will win a defined range of placements: tournament, league, cup, motorcycle race, formula, other races, winner in singing, dance couples and the like).

- Combined games (it refers to a combination of all the above-mentioned games or new types of games, mathematically sublimated into one game according to the theory of probability).

- Super tip (the organizer selects certain sports events for which he offers increased odds on the current day)

- Special single (a single is tipped for a series of events that will occur during a selected sporting event, such as the first kick-off, first out, first corner, first yellow card, first red card, first change, first goal scorer, last goal scorer, scorer in progress, own goal, first offside, etc.)

- Sports events (duel of teams/competitors) - guessing the type and types of betting between two offered sports events/competitors by the organizer, where the winner of such a duel is determined according to the real score of goals scored by those sports events/competitors in their actual matches.

- Single matches – where the player bets on only one sporting event and one type of all existing games. Single matches are those that are specifically allowed by the organizer and the organizer has the discretion to limit, ban or re-allow them.

- Live betting (a single or a combination of all types of games and types of events listed above, but which are in the course of a sporting event, live, such as: final tip, handicap, next to score, total goals, next yellow card, next red) cardboard, etc.). odds for these games are constantly changing during the sporting event and special rules given by the organizer apply to these games.

- Other types and types of games, as well as sports bets, which are in accordance with Article 2 of these Rules, or which result from a mathematically determined probability of real events represented as a quota, that is, a coefficient.

 

Article 29.

Quota (odd) is a decimal number that is determined in advance by the organizer for each sporting event that is the subject of betting and is used to calculate the amount of winnings.

The quota can be determined for each sports event separately, as part of a combination or for the total combination, that is, for all sports events that make up that combination.

In case the quotas are determined for each sporting event separately, the combination quota is obtained by multiplying the quotas of all individual sporting events.

The organizer reserves the right to change the odds published in the program of sports events.

When calculating the winnings, the odds that are valid at the time of placing the bet and written on the player's account are taken into account.

Due to possible technical problems, there may be a difference between the odds shown on the platform where the betting odds for the current event are located and the odds shown on the player's account. The valid odds for betting, as well as for live betting, are exclusively those found in the player's account.

 

Article 30.

In the game of sports betting, players are obliged to follow the rules on conditions and the minimum number of sports events for each type or type of game, if they exist. The organizer reserves the right to change the conditions of the game by amending these Rules, with the consent of the competent institutions. If the player has paid for an electronic ticket that does not meet the betting rules for any reason, the organizer has the right to declare that electronic ticket invalid and in that case the payment will be returned to the player. The player can make the payment no later than the start of the first sports event of the ones he wants to bet on.

 

Article 31.

A winning combination is a combination that does not have a single missed type or has at least a minimum of sports events from the system affected if the player played a system ticket.

One pair cannot be played more than once in the same combination, unless it is subsequently indicated by the organizer.

A winning combination can also exist if the organizer offers sports bets where the player, even with one or more missed events, meets the given conditions (which are published in advance).

Also, the organizer can offer sports bets in which the player, by guessing the event and fulfilling additional set conditions (which are published in advance), can receive an additional bonus, i.e., a percentage higher than expected.

The organizer can also offer the so-called cash out payment, i.e., payment for a bet in which all the events have not been completed or have not even started, or one part of the sports events has been affected (earlier ticket payment), so for the remaining events that have not been completed or have not even started, it gives the player the opportunity to charge electronically ticket, but with a reduced amount that is calculated based on the current coefficient of sports events. It is not fixed and depends on the time when the player accepts the cash out payment. Cash out (previously) payment can be realized only for those events for which the organizer considered that it can offer this possibility.

When a player accepts a cash out payment, his bet becomes a winning bet, and it will be with a reduced amount regardless of the final result of unfinished or un started events.

In the event of an incorrect cash out payment, i.e., the amount offered for an earlier payment is not adequate due to incorrect coefficients of sporting events that have not been completed or started, the organizer reserves the right to recalculate with the correct coefficients at the time of cash out payment.

If an incorrect cash out payment occurs based on the processing of an incorrect result for one of the sports events, the organizer reserves the right to correct the result and can recalculate the entire bet.

 

Article 32.

The valid result for an event or match that is the subject of sports betting is the result achieved at the end of the regular course of the match, the end of the race or the event (e.g., 90th; 60th; 40th minute depending on the type of match, sport or event), and extensions are not valid except for the game goes further or for some games that will be highlighted in advance in the offer itself.

If an event is played in a format other than the standard one, then this result is considered valid if and only if it is published in the offer.

If the organizer cannot provide an official report for certain sports events, which are covered by the player's bet, the organizer has the right to extend the payment until the time when the result is official and processed, unless that event is not covered by some other articles of these Rules.

 

Article 33.

Determining the results of sports and other matches and events that are the subject of betting are determined from the official websites of the respective football leagues or other sports associations or the teletext of certain world televisions and world bookmakers, confirmed by other electronic and printed media (including paid websites whose main activity is monitoring results from sports events).

The result of all matches or events offered by the organizer for betting will be published on the organizer's website.

 

Article 34.

The players themselves, of their choice, bet on specific sports matches or events that have been previously announced, with the appropriate coefficients, in the offer provided by the organizer.

The players themselves determine the payment, the number of sports events on the electronic ticket (it is important that some of the conditions for the minimum number of matches of a game are met, if such conditions exist), that is, they determine the amount of possible winnings, i.e., the winning coefficient.

The winnings are determined by means of computer processing of all bets, after entering the official results of sports matches or events (in accordance with Article 31 of these Rules).

The organizer keeps special records of all payments received and all payments made.

 

Article 35.

If a sports event is interrupted for any reason, 72 hours must be waited for its continuation or replay, after which the match will be registered and processed according to the result achieved from the continuation or replay.

If the started match is interrupted at any time before the regular end of the match and does not continue within 72 hours from the start of the match, all games whose outcome is not known until the moment of interruption will be processed with a coefficient of 1.

All games whose outcome is known up to the moment of interruption and where the played game itself has ended, the result is valid and the types played remain regularly processed.

If the started match is stopped at any time before the regular end (e.g., 28th minute) and is not resumed within 48 hours, but a decision is made to start the match from the first minute, such match is considered as stopped. Therefore, such a match will be processed as an interrupted match in 28 min. according to the result that was up to the moment of interruption, and all games whose outcome is not known until the moment of interruption will be processed with a coefficient of 1.

In case of interruption of the match due to certain events during the match (e.g., abandonment of the match by one of the teams) and the result of the match is the official result, the official result will not be taken into account, but the match will be processed according to the rules for interrupted matches, and according to the result that was at the moment interrupts the match.

If it is established that the match is played in the format of 2 x 40 minutes or 2 x 50 minutes, the match will be removed from the Live offer and the markets/games will be processed regularly.

If it is established that the match is played in the format of 2 x 35 minutes, 3 x 30 minutes, 2 x 55 minutes, 2 x 60 minutes or in some other irregular format, all markets/games on the match will be processed with a coefficient of 1.

If it is established that the interrupted match will not continue within 48 hours from the start of the match, all games whose outcome is not known until the moment of interruption will be processed immediately with a coefficient of 1. Subsequently, for football matches only, if the match started in its 85th minute, then the score achieved up to that moment will be registered as the final score, regardless of the circumstances that arose after that moment. More precisely, if it happens that the game is interrupted after the 85th minute, then it is not considered interrupted in the processing of the results, but is considered as a finished game and is calculated by the score achieved up to that moment for all types and types of game.

 

Article 36.

If a sporting event is postponed for any reason, but still starts within 48 hours of the originally scheduled start time, the result achieved for that sporting event will be valid.

If the sporting event is postponed for any reason, and it does not start within 48 hours of the scheduled start time, for that sporting event, a coefficient of 1 will be calculated for all types and types of games, except for the total goals game in the league, where consider as if exactly 2 goals were scored in the delayed match.

In case of postponement of half or more than half of the matches from one league, then the coefficient of 1 will be calculated for the game of total goals in the league to which those matches belong.

In the event that the postponed sports event started exactly 48 hours after the originally scheduled date, the result achieved at the sports event is considered valid (e.g., if the sports event scheduled for Saturday at 8:00 p.m. is postponed and takes place on Tuesday at 8:00 p.m.).

 

Article 37.

The organizer reserves the right to declare certain matches, events, competitors, types or types of games invalid and to cancel them in case of:

- For a specific match/event to determine a possible error in the time and place of the sporting event

- To determine the wrong pair/competitor in the offer

- That a specific match/event starts before the date and time specified in the offer, and there are bets that were placed after the actual start of the specific sports event

In the case of an invalid (cancelled) sports event, coefficient 1 will be calculated for all types and types of games.

If a possible error in relation to the published coefficients by the organizer is determined on a certain match/event (coefficients that differ significantly from the market of coefficients in the country or the world exchange of coefficients or reverse coefficients in relation to the favorite of the sports event), the types played with these coefficients will be canceled by the organizer and will calculate coefficient 1.

 

Article 38.

The organizer has the right to change the quotas given in the offer. Odds are valid for players at the time of betting, except for sporting events subject to Article 35, for which odds of 1 are calculated.

 

Article 39.

For the outcome of sports betting from any sport, goal scorers, corners, yellow cards, red cards, offsides, the time of the first goal and other events related to the same, the official result and the report after the end of the sports event published on the official website within up to 48 hours after its completion. If, in the meantime or later, an event is changed or disqualified outside the field, at the green table, by the decision of an organizing or coordinating body (upon the objection of a team, upon the disqualification of a player or team or for any reason, due to doping tests, the cancellation of a sports event by the official result , renaming the scorer of a goal, etc.), those results are not taken into account and the previous outcome with which the bet was processed remains valid.

If the sporting event is interrupted, the procedure is according to Article 33 of these Rules, regardless of any subsequent change, replay, disqualification or any subsequent decision outside the field.

 

XVII SPECIAL BETTING RULES

Article 40.

Specific rules for sports, races or types of games that may differ from the general rules and are specific to that particular sport, event or type of sports betting:

Football:

In the case of the wrong pair of a football match, the pair is declared invalid (cancelled), and the coefficient 1 is calculated for that pair for all games;

Yellow or red cards awarded after the official end of the match or awarded to non-playing players, the coach or any other match official do not count towards games in relation to these events;

If the first red card or the first yellow card occurs for the game, a card that the referee assigns to two or more players at the same time (during the same stoppage), then a coefficient of 1 is calculated for those games.

Tennis:

Final type, first set, total sets or game or set handicaps are played depending on which games the organizer will allow. They can be combined with other games in the offer unless otherwise stated;

In the case of a wrong pair in tennis, the pair is declared invalid (cancelled) and the coefficient 1 applies to that pair for all games;

If one of the two players cancels before the start of the match, the pair is declared invalid and the coefficient 1 applies to that pair for all games;

In the event that a match is surrendered by one competitor, coefficient 1 is calculated for all games regardless of whether the match has started or not;

If a regular tennis match is postponed before the start of the match or is interrupted during the match (due to rain, darkness, etc.), its outcome is awaited, regardless of whether 72 hours have passed (applies only to tennis, because that match must have its ending);

Baseball:

The final type (1 or 2) is played. May be combined with other games in the offer, unless otherwise stated;

In the case of a wrong pair in baseball, the pair is declared void (voided) and the odds of 1 apply to that pair for all games;

If the match is postponed, there is no waiting for 72 hours to play a new one, but the coefficient 1 is calculated immediately;

If the match is interrupted, you do not have to wait 72 hours to resume the match, but:

- if they played three innings, the result achieved is final;

- if three innings have not been played, coefficient 1 is calculated.

If it happens that two same teams play two games on the same day, the game that is in accordance with the hourly rate for which the organizer made an offer is taken into account.

Rules for racing, Formula 1, motorcycle racing, skiing, ski jumping, cycling, player results and all other individual and team sports for which the organizer arranges betting on the winner or placing of competitors in that event:

The winner (for pole position or race), from first to third place (for pole position or race), from first to sixth place (for pole position or race), competitor duels (for pole position or race), or individual results are played a certain competitor in a sport (number of goals, baskets, points, assists, etc.). It can be played as a single or linked to other games in the offer unless otherwise stated;

If the competitor is wrong, the quota is wrong, the race is postponed or interrupted, coefficient 1 is calculated;

If the competitor does not appear at the start of the race, a coefficient of 1 is adequately calculated for that competitor. The same happens if he appears at the warm-up and does not start the race.

If the competitor started the race, then his placement is taken into account, regardless of whether he finished the race to the end or before the time for any reason. If the race starts, is interrupted and the start is repeated once again (due to safety, collisions, etc.), the first start and those competitors who started then are counted;

For the pole position for a valid result, it is considered how the race for the pole position ended and only that order is regular. If later one of the contestants is disqualified (at the green table) for any reason, those results are not taken into account.

In the driver duel game, if two drivers do not finish the race, a coefficient of 1 is calculated for that pair.

If one of the competitors does not start the race, the coefficient 1 is also calculated.

For the game, the individual result of the player, if the competitor does not come out at all, the coefficient 1 is calculated.

Rules for live betting

Sports events that are currently being followed live can be played as a single, can be linked to each other on the ticket without any conditions, can be linked to sports events from the standard offer as a mix ticket. One ticket can have a minimum of one and a maximum of 20 types of sports events that are currently being played (live) or in combination with unstarted sports events.

For live betting, the odds apply at the time of payment.

The odds of sporting events offered for live betting are usually constantly changing according to the course of the game, the current score and the time. The organizer reserves the right to make any corrections to the odds of live sports events, to stop and reactivate betting on any sports event, at any time to allow or prohibit all games or to completely stop betting according to his personal discretion.

If in the bookmaker's premises the organizer cannot provide the broadcast of the sports event for technical reasons (no picture, internet or power outage), all pending bets (open payments) are processed with coefficient 1. The same rules apply if the distribution of coefficients is interrupted for technical reasons.

Coefficient 1 in live betting is calculated in the following cases:

- every play that did not make sense, i.e., does not correspond to the current situation on the field (e.g., the possibility of accidentally playing the next goal and it has already been scored, the possibility of playing a penalty if it has already been awarded, the possibility of playing on a red card if it has already assigned, etc.). It is especially emphasized because the transmission or the Internet can sometimes be delayed or interrupted. No complaints are accepted based on this.

 - In the event of an interruption of the sports event, all pending bets (open payments), which contain types of sports events that have not been completed, will be valid within 24 hours in the event of the continuation of the game. After the deadline, they will be calculated with coefficient 1.

As an exception to these rules, for sports events in tennis, interruption of a tennis match, and that match continues in the following period, all tips are valid for bets pending until the match resumes, but not longer than the duration of the entire tennis tournament.

If there is a change of pair at the tennis match, i.e. the announced pair does not enter the court, the coefficient 1 will be calculated for all games.

In the case of tennis, if a surrender occurs during the match by one of the tennis players, all open payments will be calculated with a coefficient of 1.

If a red card or yellow card is awarded to a player after the end of the match has been signaled, it is not considered valid in processing. A red or yellow card awarded outside the field (substitute player or coach) is not considered valid.

For all sports events in which there can be a winner after extra time (possibly penalties), special game types will be offered in live betting, which also include these extra times. For all other types, the results are valid until the end of the regular part of the match.

 

XVIII ORGANIZED BETTING

Article 41.

In the event that multiple bets with identical or very similar events are received by different players within a short period of time, the organizer reserves the right to cancel all such bets, even after the bets have been settled.

The organizer also reserves the right to reject any bet or part of a bet at any time, including after the bet has been placed, if it determines at its discretion that there is collusion between different players or connections between their user accounts, provided that in such case, must leave all non-rejected or non-voided bets standing.

 

XIX INTEGRITY OF THE EVENT

Article 42.

The organizer reserves the right to cancel any betting related to an event that is the subject of betting or part of it, as well as to suspend the payment of winnings if the integrity of that event is threatened, i.e., if the organizer assesses that there is a well-founded suspicion that anyone has acted in order to determine the outcome of the event, thereby violating the provisions and official rules of holding such events. If there is evidence, on the basis of which the regularity of the holding of the event is challenged, the organizer reserves the right to cancel any betting. Funds invested in the name of individual bets in that case will be returned to the player's user account.


XX ARTIFICIAL INTELLIGENCE

Article 43.

The player is strictly prohibited from using any form of artificial intelligence in the use of the registered registration account on interactive communication channels.

   Article 44.
Amounts of Payments and Payouts. The amount of payment and payout in the betting game will be limited in terms of the minimum amount of payment or the maximum amount of payout per single payment of the player.

 

The minimum stake for individual bets is ZMW 0.1

The maximum payout for individual bets is ZMW 1,000.000

 

 

XXII VIRTUAL GAMES

Article 45.

Virtual Football and Virtual Tennis are scoring betting games created based on a combination of artificial intelligence and an independent random number generator. Player performance is based on professional players.

"Virtual Greyhound Races" and "Virtual Horse Races" are betting games based on virtual or recorded dog/horse racing events in which a random number generator (RNG) is used to select the events.

The organizer is not responsible for the interruption or postponement of the round that occurred due to unforeseen circumstances, the consequences of which cannot be corrected.

Unforeseen circumstances include but are not limited to: events of war, armed conflict, terrorist attack, public riots, natural disasters and general power and internet blackouts.

In case of unforeseen circumstances, the organizer reserves the right to disable betting on the offered games.

 

XXIII SLOT AND POKER GAMES

Article 46.

Slot and poker games are virtual games that are arranged using random number/card draw generators.

For some games, the player is offered the option of playing a real game or a trial demo game. In the real game, the player can achieve the specified winnings, while in the test game, the player does not win the specified winnings. With each slot game there is information related to the game description, instructions on how to play and other details related to the game.

The price range in the game is determined by the organizer. The player chooses the price of an individual game within the offered range. A stake in a particular game can be made according to the indicated ratios and denominations.

The player acquires the right to win when he achieves one of the combinations determined according to the scheme of winning combinations in the game. The winnings that the player achieves in the slot game are added to his registration account.

The organizer reserves the right to determine the existence of various types of jackpot winnings.

Roulette and American Roulette

Article 47.

Roulette and American Roulette is a casino game where the numbers are generated using a random number generator.

The player bets and places a bet on the number on which the ball will stop after spinning the roulette wheel. A bet can cover a different group of numbers and probability distribution. A bet on one number pays 35:1, on two numbers it pays 17:1, on three numbers it pays 11:1, on four numbers it pays 8:1, on 6 numbers it pays 5:1, on 11 numbers it pays 12:1, on 18 pay numbers 1:1.

Straight up (directly on the field) by placing chips on one number, including zero, the player plays this type of bet. The data on the maximum and minimum role are listed on the table, and the potential profit is 35:1.

Split (split bet) by placing chips on the line that divides two numbers, the player plays this type of bet and the potential gain is 17:1.

Street (bet on the row) by placing chips on the line of the roulette table at the end of the corresponding row, the player plays this type of bet and the potential winnings are 11:1.

Corner (bet on the corner) by placing a chip on the corner where four numbers meet, the player plays this type of bet and the potential gain is 8:1.

Basket (bet on four) by placing chips on the line between zero and the first line, the player plays this type of bet and the potential gain is 8:1.

Six line (a bet on two lines) by placing chips on the boundary line that divides two lines, the player places a bet on six numbers that fall into those two lines, and the potential gain is 5:1.

Column (a bet on a column) by placing a chip on the box at the bottom of each column, the player bets on all numbers from that column and the potential gain is 2:1 where zero is considered a losing number.

Dozen (thirds bet) player places a chip on the field of the first, middle or last twelve numbers. The potential payout is 2:1.

Even or odd player places a bet on one of the boxes located at the bottom of the table. The potential gain is 1:1.

Low or high (small/large) player places a role on one of the boxes located at the bottom of the table. The potential gain is 1:1.

Red or black player places a bet on one of the boxes located at the bottom of the table. The potential gain is 1:1.

With American roulette, there is one difference. Instead of betting on four numbers (basket), there is a possibility to place tokens on the line between the fields of zero, two zeros and the first row, or the so-called. 5 number bet (0,00,1,2,3) and for this type of game the potential gain is 6:1.

Blackjack

Article 48.

Blackjack is a virtual game that is played using a random number or card generator. The goal of the game is for the player to reach a score of 21 or as close as possible, but not to roll over the number 21.

Before the deal starts, each player sets the desired bet and is dealt two cards face up, while the croupier receives one card face up and one face down.

Face cards (cards with a picture - gendarmes, queens and kings) are worth 10, while aces are worth 1 or 11. if the player is standing, a hand containing one or more aces is considered to have the highest possible value without exceeding 21. The other cards carry values in depending on its numbering.

After the first two cards are dealt, the players are offered the option of improving the score (hit) or staying on their cards or (stand).

Double (double stake) after the first two cards are dealt, you have the option of double down, which means that the initial bet is doubled and you get exactly one card on that hand. If it is a separated couple, this option is not possible.

Split (division of pairs) if the player receives two of the same cards, he can split them into two separate hands (sub hands) so that each is valued at the initial amount of the bet. If you split your "hand", the second card for both sub hands is dealt automatically after the split and you have the option to stand or take one or more cards to improve your score.

Surrender: A player can surrender after the cards have been dealt, and the croupier takes half of the invested money.

Blackjack when a player gets an ace and a face card, he has automatically won and is paid a win worth 3/2 of the stake.

Insurance If the croupier's first card is an ace, the player can be insured to invest half of his initial stake. If the dealer draws blackjack, the insurance is paid to the player in the ratio of 2:1. If the dealer doesn't draw a blackjack, you lose your insurance. You can get insurance if you win blackjack.

If the player rolls over 21, it is called a bust and automatically loses the bet. If not, the player's bet remains in play. If the player's starting total (with two cards) is 21, it is called blackjack. When a player has a blackjack, it is not possible to draw another card. If there is no possibility that the dealer also has blackjack (that is, there is no face card, ten and ace), then the player automatically wins the bet and is paid 3 to 2. If there is a possibility that the dealer also has blackjack, the player's bet will be settled after the dealer's final card.

After all players have played, the dealer turns over the hidden card, then stands or draws (stand or hit/draw) according to house policy. The dealer takes new cards as long as he has 16 or less. If the dealer exceeds the sum of 21, he loses and all bets in play at that moment are winning.

If he stays in the game and does not break the total of 21, each player's sum is compared to the dealer's. If he gets from 18 to 21, the dealer stops and the other players compare their number of points with his. In case the player's total is closer to 21 than the dealer's, the player wins. If the sum is the same, it means a tie and no one wins. When all the bets are finished, the croupier announces the start of the next round.

Baccarat

Article 49.

Baccarat is a virtual game that is played using a random number or card generator.

It is played with 52 cards in which the goal is to predict and bet whose hand will be closer to value 9. The player can bet on the dealer, himself or on a tie.

The player is obliged to place a bet.

Then two cards are dealt to the dealer and the player, and depending on the value of the points received, one more card.

If the obtained value is more than 10, 10 points are subtracted and the result is obtained.

The player also receives a third card if the sum of the cards is five or less.

The player stands on two cards if the total is six or seven.

The dealer cannot draw a third card if the player has a card total of eight or nine.

Draw poker

Article 50.

Draw poker is a virtual game that is arranged using a random number or card generator.

Draw poker is played with a standard deck of 52 cards that are dealt to players using a randomness generator and this is shown through a video animation. The cards are dealt via a marker in the form of a token called the dealer button, which moves clockwise and shows the nominal dealer, which is important only in order to be able to determine the sequence of placing bets.

One or more players must place a basic bet (pot). The base bet can be the blinds placed by the first two players or the ante, a bet paid by all players at the table to create the base bet. The cards are dealt by software one by one to the players clockwise from the player who has the dealer button. Each player is dealt five or more cards chosen at random. A player can replace one or more cards a certain number of times. Cards are dealt closed. After the initial deal, the first round of betting begins. Each round, hands develop, often by adding additional cards or replacing dealt cards. After each round, the stakes are collected into a central stake. If one player places a bet, the other players are forced to fold, call or raise. If no opponent calls the bet, the player who placed the bet wins the pot and does not have to show his hand and a new hand begins.

The possibility of winning without showing a hand enables bluffing. Bluffing is a risky attempt to convince the opponent that the bluffing player has a stronger hand.

The pot is won by the player with the strongest combination of cards or the player who raised and the others folded.

If it is a poker machine, the player is dealt five randomly selected cards. The player can keep the desired combination of cards and after additional dealing get a combination of cards that can contain a winning.

 

XXIV FINAL REGULATIONS

Article 51.

The organizer is not responsible for any damage or losses that may be considered as a result or consequence of the use of the organizer's website or its content, including without limitation delays, interruptions in work, communication network interruptions, any use or misuse of the site or its content by unauthorized persons.

In the event that it determines that there are indications of any actions that are not in accordance with the laws and the Rules, the organizer reserves the right to cancel all or individual bets of players that it recognizes as members of the same group.

The provisions of the Law on Games of Chance, by-laws adopted on the basis of that law and other positive regulations are applied to all aspects of organizing a game of chance for online betting that are not regulated by these Rules.

 

XXV OBLIGATIONS RELATED TO THE USE OF THE SITE

Article 52.

By participating in games of chance through means of electronic communication and using the site, the player undertakes to:

- To use the site and its services for the purposes approved in the Rules for organizing games of chance through electronic communication           

- Not to create or use a false identity on the same site

- Not to spread false information or illegal notifications

- Not to attempt unauthorized access to the site

- Not to use the site for illegal purposes or in a way that could damage the reputation of the organizer or third parties

- Not to reproduce the content or parts of the content of the site on any medium without the permission of the organizer

- To respect tax obligations

- Not to allow a third party to use his account

- Not to use the payment methods or user account of a third party or another player even with the player's consent

- To respond to any request sent by the organizer in connection with his account, as well as to forward to the organizer any document or evidence that he considers useful in connection with his age, bank details, realized deposits, etc.

 

XXVI INTELLECTUAL PROPERTY

Article 53.

The player declares that he is aware that the organizer owns the intellectual property rights related to all trademarks, all company names, symbols, trade names, domain names or URLs, logos, photographs, databases, sound, video clips, animation, image, text or any other features, as well as software and games presented on the site.

 

XXVII LINKS

Article 54.

The site may contain links to websites or websites of third parties. Such sites are provided solely for the player's and informational purposes. The organizer does not give any guarantee and does not accept any responsibility for the texts, links or content of third-party websites.

The player accesses such sites at his own risk, accepts and understands that these sites may be subject to different terms and conditions of use and other privacy protection provisions than those applicable to this site.

XXVIII ADDITIONAL INFORMATION

Article 55.

If the player has any questions regarding these Rules or regarding the services displayed on the site, he can contact the organizer at any time via the phone number published on the organizer's website or via the following e-mail address: [email protected].

The Organizer will publish notices on its website about changes in the functionality of the registration account, registration order and applications.

The organizer sends promotional notifications to the player via the selected communication channel with the prior consent of the player. If, due to the player's failure, the notifications cannot be delivered, and the same is published on the organizer's website or on his user account, it will be considered that the same has been duly delivered.

Players have the right to complain about games or payment of winnings if they think they have been damaged and can send an e-mail to [email protected] regarding the complaint.

The deadline for complaints is eight days from the event that is the cause of the complaint, otherwise the complaint will not be accepted.

 

 

Article 56.
Resolution of Disputes In the event of a disagreement or dispute between the player and the organizer, the contracting parties will try to resolve the disagreements amicably within eight days from notification.

 

If not resolved: 

• The matter may be escalated to the Betting Control and Licensing Committee 
• Alternative Dispute Resolution (ADR) mechanisms in Zambia may be pursued 
• As a final step, the case may be referred to the Basic Court in Lusaka

 

 

Article 57.
The rules take effect after approval by the Republic of Zambia's Betting Control and Licensing Committee, and are applied from the date of publication on the organizer's official website. All monetary references in these rules are denominated in Zambian Kwacha (ZMW)